At Kiddy Stuff, we are dedicated to providing exceptional customer care. We strive to offer a wide range of kids' stuff and essentials along with top-notch services. Our customer care policy aims to build trust and confidence in your shopping experience with us.
Kiddy Stuff is committed to safeguarding your privacy and ensuring the safety of your personal information. We believe in transparency and will inform you about how we use, store, and protect your data. Our secure payment methods and data collection processes are designed to prioritize your privacy and security.

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RETURNS POLICY

 

We hope that you enjoy the purchases you make from Kiddy Stuff. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.

 

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from Kiddy Stuff under this Returns Policy in accordance with the following terms:

1. Returns made under this Returns Policy must be made within 14 days of delivery of an item.

2. Items to be returned must:

   1. Be in it's original packaging and unopened.

   2. Be in it's original state and not damaged, if damaged when receiving the item/s photo evidence must be supplied as soon as you receive the item.

3. To start the returns process, you should email us at info@kiddystuff.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.  

 

Entitlement to a Refund

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): 

1. Taking into account any discounts that were applied at the time of purchase.

2. The customer must pay for the return and is responsible for it's safe return unless the goods have been received damaged by the customer in the first place.

 

Processing Returns

Once we have received an item you wish to return:  

1. We will check the item you have returned within, wherever possible, 10 days.

2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: 

   1. We will let you know that your return has been received and accepted. 

   2. You will receive a refund via your original payment method, usually within 5 days of a return being accepted.

3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:

   1. We will let you know why your return has not been accepted. 

   2. We may offer a reduced refund (e.g. if an item is returned damaged).

   3. You will have the option to take the item back (note that you may be required to pay for shipping if necessary).

 

Exchanges

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (i.e. as set out above) and make a new purchase of the new item you wish to have. 

 

A Customer’s Statutory Rights 

The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.

 

A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).